Clients, as consumers, have a right of withdrawal of fourteen days. "Consumer" means any natural person who, in contracts covered by this directive, is acting for purposes which do not fall within the framework of his trade, business, craft or profession. Apply the following provisions concerning the right of withdrawal and its exclusions. In case of doubt or need of clarification of the right of withdrawal, please contact customer service .
Instructions on right of withdrawal
You have the right to withdraw from the contract, without stating reasons, within 14 days. The withdrawal period starts from the moment in which You or a third party other than the carrier and You have designated, acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (by mail at the address The island's Animals sas Via Borgo Morning 26029 Soncino (CR) or via e-mail by writing to:( firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If She withdraws from this contract, we shall reimburse to you all payments that he made on our behalf, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until receipt of goods or until the seals demonstration by Her of having sent back the goods, if previous.
You shall send back or deliver the goods to us at:
The island of Animals sas
Via Borgo Morning,29
26029 Soncino (CR)
without undue delay and in any event within 14 days from the day on which you communicate your withdrawal from this contract.
The deadline is met if You send back the goods before the expiry of the period of 14 days.
The costs of returning the goods will be at our expense.
She is only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.